Frequently Asked Questions
FAQ

Frequently Asked Questions

Have a question?

Search for a specific question using the search function below or contact us anytime.

Orders

How do I place an order?

To place an order, please email us your purchase order at info@genesisbps.com. Please call us at 201-708-1400 if you have any questions or would like additional information.

Service

How do I place a service request?

To place a service request on a product, please use our Service Request Form or contact our technical service team at 201-708-1400.

You will need the following information for your service request:
- Device Name or Model
- Device Serial Number

Shipping

What Shipping Methods Are Available?

We offer a variety of shipping methods depending on our customers needs.
Please contact us or call us at 201-708-1400 to learn more about our available shipping options.